Minnesota Public Utilities Commission

Providing Safe, Reliable, & Affordable Energy for Minnesota.

Minnesota Public Utilities Commission Website Tridion CMS Government

Minnesota Public Utilities Commission Website + Videos

The PUC’s mission is to create and maintain a regulatory environment that ensures safe, adequate and efficient utility services as fair, reasonable rates consistent with State telecommunications and energy policies. One of the key functions of the PUC in performing this mission is to balance the private and public interests affected in each docket, and to make decisions that appropriately balance these interests in a manner "consistent with the public interest."

The Need

The PUC website is an important medium used to communicate relevant information to all consumers living in Minnesota. Internal and external feedback received from consumers and key stakeholders provided the business justification to support a complete redesign of the existing PUC website.

The Solution

As demand increased for completely seamless website experiences, we reevaluated PUC’s web strategies in order to meet these expectations. Throughout the project, we worked closely with various internal stakeholders comprised of executive, technical, and division workgroup teams. The end result was a newly designed and developed website that was designed with user experience front and center. The optimized, mobile-friendly website offers a customer-centric look and feel to make it easier to locate information and perform key user tasks. The new website is responsive and compatible with modern mobile devices and web interfaces.